Support

Emergency boundary

If someone is in immediate danger in Australia, call 000. StepOz is not an emergency service.

For urgent but non-life-threatening health advice, use official Australian health services or call the relevant local service.

What support can help with

Account, phone verification, subscription, task history, language, voice input, image upload, and provider handoff issues.

Personal Pass family-contact setup, Family Safety Pass setup, trusted family contacts, daily check-ins, location sharing, safety watch, pause/revoke settings, and SMS escalation questions.

Care Facility demo requests, organisation-level onboarding questions, and StepOz Points referral-reward questions.

Privacy, data access, correction, deletion, and legal or store-submission contact requests.

Contact

Email info@stepoz.com for product support, privacy, deletion requests, billing questions, family safety setup, Care Facility demos, or partnership enquiries.

Include your account phone number or email, a short description of the issue, and whether it relates to safety, billing, privacy, or a provider handoff.